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Frequently asked question

    Report the seller directly through the platform or contact CEED support immediately.
    Yes! CEED uses secure systems to protect your personal data and payments.
    Use the Contact Us page or support option inside your dashboard.
    This depends on whether your order has been processed. If not, contact support immediately.
    Delivery times vary based on location, seller, and shipping method. You can view estimated delivery dates in your order details.
    You earn points from purchases or promotions. Points can be used for discounts or rewards.
    Login to your dashboard, click Wallet in your dashboard and select add funds. it will direct you to your payment system depending on the region
    Your CEED Wallet stores cashback, bonus points, or funds you can use to pay for purchases.
    Payment options may include card payments, transfers, wallet funds, or other local payment methods depending on your region.
    Product pages may include seller details or a message option.
    Yes! CEED offers a marketplace for both products and services, depending on the category.
    Browse the marketplace, click a product, then choose Add to Cart or Buy Now.
    Some orders can be canceled before processing begins. If the cancel button isn’t available, contact support.
    Check the tracking status. If it’s delayed or stuck, contact CEED support with your Order ID.
    Open the dashboard menu → click Orders, or use the link below: 👉 https://www.ceed.africa/track-order Select the order to see tracking details and delivery status.
    Open your profile page, scroll to the password section, enter your old password, new password, and confirm.
    Yes. Go to your profile page and update your contact details, then save the changes.
    Click the dashboard button at the top-right, choose Profile, or visit: 👉 https://www.ceed.africa/user-account
    Click the “Forgot Password” link on the login page and follow the instructions to reset your password via email or SMS.
    Yes! CEED allows you to log in with either your phone number or email along with your password.
    To register, visit the CEED sign-up page: 👉 https://www.ceed.africa/customer/auth/sign-up Fill in your details, accept the terms, and click “Register.”